Privacy Policy

Carestify.ca (“Carestify”, “we”, “us”) respects your privacy. This Privacy Policy explains what information we collect, why we collect it, how we use and share it, and the choices available to you. By using our website and services, you acknowledge this Policy.

1. Scope

This Policy applies to personal information we collect through Carestify.ca and related online services. If you interact with us offline, additional terms may apply.

2. Information we collect

We may collect the following categories of information:

• Vehicle and workflow inputs: for example, year, make, model, trim, mileage, postal code, and survey responses you choose to provide.
• Contact information: if you submit a contact form, such as name and email address, and the content of your message.
• Technical data: such as IP address, device/browser type, approximate location derived from IP, pages viewed, and timestamps—used for security, fraud prevention, and service improvement.
• Cookies and similar technologies: used for essential site operation, preferences, analytics, and—where applicable— advertising measurement. See Section 6.

3. Purposes of processing (legal bases)

We use personal information to:

• Provide, operate, maintain, and improve the Services;
• Generate informational outputs and reports you request;
• Communicate with you if you contact us, including support and legal notices where appropriate;
• Monitor and enforce security, prevent abuse, and protect users and the public;
• Comply with applicable law and respond to lawful requests from public authorities;
• Analyze usage in aggregate to understand product performance (often using de-identified or aggregated data).

Depending on context, we rely on consent (where required), contractual necessity, legitimate interests (balanced against your rights), and legal obligations.

4. Disclosure of personal information

We may disclose personal information:

• To service providers who assist us (hosting, analytics, email delivery, AI inference providers) under contractual safeguards;
• To advertising partners where you have consented or where permitted by law, consistent with your cookie choices;
• If required by law, regulation, legal process, or to protect the rights, safety, and security of Carestify, users, or others;
• In connection with a merger, acquisition, financing, or sale of assets, subject to appropriate protections.

5. International transfers

Some service providers may process data outside Canada, including in the United States. Where personal information is transferred internationally, we take steps that are appropriate under applicable Canadian privacy laws, such as contractual clauses and organizational safeguards, to protect your information.

6. Cookies and advertising identifiers

We and our partners may use cookies, pixels, and similar technologies. Essential cookies are needed for core functionality. Analytics and advertising cookies may be used where permitted. You can control many cookies through your browser settings and, where available, industry opt-out tools. If we display Google AdSense or similar programs, Google’s policies may apply to ad serving and measurement; please review Google’s disclosures for additional detail.

7. Retention

We retain personal information only as long as necessary for the purposes described in this Policy, unless a longer retention period is required or permitted by law. Aggregated or de-identified information may be retained longer.

8. Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission over the Internet is 100% secure.

9. Your rights (Canada)

Depending on your province, you may have rights to access, correct, or delete certain personal information, withdraw consent where processing is consent-based, and lodge a complaint with a privacy regulator. In your province, you may contact your provincial privacy regulator regarding applicable privacy matters.

10. Children

The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe we have collected such information, contact us and we will take appropriate steps to delete it.

11. Changes to this Policy

We may update this Policy from time to time. We will post the updated version on this page and revise the “Last updated” date.

12. Contact

For privacy requests or questions, please use the Contact page. We may need to verify your identity before fulfilling certain requests.